A hotel or a bed and breakfast?
We selected a leading international chain and booked through their central reservation service; well, tried to. We had emails and telephone calls with numerous people, never the same twice, as they tried to accommodate the mere fact that our flight arrived after their check-in time. We could not call the individual hotel (do they have telephones?, just like a bank). Hmm! Anyway all was settled.
Toronto has always been a place of miserable, money-grabbing people in my jaded mind but this hotel proved me wrong. We were pleased and grateful to them.
But like all hotels they did have a lot of "extra" charges. When we returned to our bed and breakfast and cleared our mail I found a promotional flyer for Whistler, BC. A hotel there from a chain which considers itself Canada's best, though owned by a Saudi, informed me that "For the Ultimate Experience" I could have these complimentary: a private check-in, private concierge, an exclusive lounge, a deluxe continental breakfast and high speed internet.
In our B&B, guests only deal with one of two people who are at the end of a telephone or email. When here all these complimentary items are indeed free as well as parking (a big one hotel extra), movies, local calls etc. Now I know why I prefer a bed and breakfast!